Ben's @ Publika

Ben's
Rating:
  • Currently 1/5 Stars.
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9 persons rated this place and left 9 comments!
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Contact: ( Find Other Outlets )
G2-37A, Level G2, Publika Shopping Gallery, No 1, Jalan Dutamas 1, 50480 Kuala Lumpur, Malaysia.

Website: http://www.thebiggroup.co
  • Place: Cafe
  • Cuisine: Asian, Western
  • Serving: Bread / Cakes / Dessert / Snacks, Main Dishes / Course
Lat: 3.17082 - Lon: 101.66708

Restaurant Introduction:

Our food is a mixture of updates Asian and Western cuisine, with a wide range of cakes and desserts. Think: Char-Grilled Seafood Spaghettini, Nasi Ulam, Caesar Salad, Ox Tongue Sandwiches and Berry Pavlova Sandwich.

Comments on this restaurant:

On 3/17/2012 Lisa said:

went to the one at publika. had a terrible time there - have never experienced such poor service level in any restaurant. we had a reservation earlier, but the store manager made us wait for half hour. this is understandable as the customers have not left yet, but he didn't do anything until we request to be seated at the outside first, while waiting for our reserved place to be available. next, the store manager didn't allow us to make our order. we requested for plain water to be served, but it didn't come. this happened many times, when we ordered for refill or requested for utensils. at one point a wait staff even purposefully ignored us when we were gesturing for him right under his nose! terrible service not worth going at all

  • Currently 1/5 Stars.
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On 3/18/2012 Rus said:

I was there yesterday with my family at 5pm, my 2nd time. Had their beef lasagna(rm19.90) and that came with a salad, we took the mushroom barley salad. We shared that and ended up going to the toilet several times later around 4am. Im not sure where to go to complain. But im not going to eat there again.

  • Currently 1/5 Stars.
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On 3/21/2012 pepper said:

terrible terrible service...i can get better service at mamak

  • Currently 1/5 Stars.
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On 4/17/2012 Ming said:

Service was absolutely horrid at Ben's when 9 of us went last Sunday. It took an hour for the lasagne to show up by which time the 8 other people at our table had finished their meal. Table was not cleared when the desserts arrived despite constant request by us to do so. Waiters looked vacantly at us when we asked for dessert spoons. The wait staff has obviously not been trained and if this is reflective of the other BIG Group restaurants then I'm going to give all of them a miss.

  • Currently 1/5 Stars.
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On 5/6/2012 Ling said:

Most horrid service. Service staff walked around like zombies. Not attentive to our calls and waves. Outlet manager was not any better. Poorly trained with staff lacking basic waitering and customer service skills. Blank face most times, not a smile on their face!!! Food was mediocre. Never going back till i heat about improvements!!!

  • Currently 1/5 Stars.
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On 8/2/2012 yclian said:

Food was okay, service wasn't. https://t.co/v9CiFPeb

  • Currently 2/5 Stars.
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On 8/20/2012 Tan said:

Went to Ben's @ Publika on 10 August 2012. Food was not bad but the assistant manager who showed us to our table was quite rude and without basic manners. Wanted to go to Ben's again on 19 August 2012 but when we tried to make reservations for a large group of people by personally talking to the assistant manager (I recognised him to be the same guy as before), he replied rudely. Conversation went something like this: Us: Can we make a reservation for 15 people? Assistant manager: Oh, we can't take reservations for today. (and he didn't elaborate further on the reason) Us: Why? Assistant manager: Today's Hari Raya right?

  • Currently 3/5 Stars.
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On 3/16/2013 Alfred said:

Been to this place on 16th of march 2013. The service was damn poor and horrible. We have asked the status of the fish and chip that we have ordered but was not responded by the waiters promptly. We were waited 10 minutes just for the damn response for the status of the fish and chip that we have ordered.

  • Currently 1/5 Stars.
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On 12/2/2013 pam said:

A group of four of us decided to dine at Ben's Publika on 30 Nov. We ordered the Crabmeat Puttanesca, Quiche, Calamari and Onion RIngs. Great Service but unfortunately four of us fell ill. We suspect that it's the calamari as it was not fresh. We hope they continue to improve the quality of food served to patrons.

  • Currently 2/5 Stars.
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